 |
|
 |
| Car
idling in drive thru line. Inside car, customer is waiting. Customer's
fingers rhythmically drumming on steering wheel visible. |
|
SFx of fingers
drumming on steering wheel heard over radio in background.
Customer
(slightly sarcastic): This is great. Thirty minutes to eat and get
to our next job, and I make the brilliant decision to go through
a fast food drive thru.
OK, what's
this? A picture of all of our choices. I guess that could actually
speed things up.
|
| Car
moves ahead to Preview Board. |
|
I've decided.
But here comes the failure to communicate.
Crew (clear
studio): Welcome to Burger King, may I take your order?
|
|
Car moves ahead
to Menu Board.
Customer scans
menu choices.
|
|
Hey, that
was pretty clear.
Crew: We've
been working on that, sir.
Oh, I'll have
a Whopper Value Meal, no pickles, extra mayo with a Kingsize Coke
and fries.
|
| CU
Order Confirmation Unit. |
|
Crew: That's
a Whopper Value Meal, no pickles, extra mayo with a Kingsize Coke
and fries, right?
That's right.
(She really did hear me.)
|
| Crew
in headset. |
|
Crew: That'll
be $3.69. Would you like to pay with cash or credit card?
Ralph, you got
any cash?
Sir?
Just kiddin.
Credit card would be nice.
|
|
Customer hands
crew credit card. Crew swipes card, enters transaction information
and returns card to customer.
|
|
Crew: If you're
going to be eating in your car, would you like to have that in a
Value Meal tray, to keep it from spilling.
That's a good
idea. ... On second thought, I'd like to try one of those insulated
package things.
We'll go
straight to the job and eat there.
|
Crew
hands customer his food order in Insulated Home Pack.
|
|
Crew: The Insulated
Hone Pack.
Right, right.
|
|
Customer pulls
away from drive thru window.
Crew hands another
customer an order in an EZ View package.
Original customer
snaps finger.
Car pulls into
Customer Courtesy Area.
|
|
Dad gum it,
I forgot to ask for extra Ketchup.
Oh, maybe
I can get some Ketchup in this Customer Courtesy Area.
Oh, hi. Could
I get some more Ketchup? My friend has to have extra Ketchup.
Crew: No, problem,
sir, we'll bring it right out. Anything else?
Nope, Ketchup
will do it.
|
|
Crew member
hustles out with Ketchup in a bag.
Customer glances
at watch. ... Ralph (dog) sniffs at food tray.
|
|
Ralph, 'ol boy,
I think we're gonna make it after all.
Now that wasn't
so bad, was it?
Ralph, I take
back everything bad I ever said about drive thrus.
Ralph!
Keep your paws
off my Whopper.
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